Last Updated: May 8th, 2026
Welcome to Hopelactation.ca (the “Website”), owned and operated by (“we,” “us,” or “our”).
Please read these Terms of Service (“Terms”, “Agreement”) carefully before registering for an account, purchasing a course, or using the Website. By accessing the Website or by checking the “I Agree” box during the account registration process, you (“you,” “your,” or “the User”) agree to be bound by these Terms and our Privacy Policy. If you do not agree to all the terms and conditions of this Agreement, you are expressly prohibited from using the Website and must discontinue use immediately.
1. Nature of the Service and Educational Exemption
Hopelactation.ca provides digital education courses, resources, and community forums related to infant feeding, lactation, and parenting.
1.1 Personal Use Only: You acknowledge that the courses provided on this Website are “personal interest or hobby courses” designed solely to provide general education and support to parents and caregivers.
1.2 Not Vocational Training: This Website does not provide postsecondary training intended to prepare you for employment in a specific profession. Our courses are not vocational programs, and this Website is not registered as a private career college under the Ontario Career Colleges Act, 2005. Completion of our courses does not confer any professional accreditation, diploma, or certification to practice as a lactation professional.
2. Medical Disclaimer – No Medical Advice
2.1 Educational Purposes Only: All content provided on the Website, including but not limited to text, graphics, videos, course materials, forum posts, and communications with instructors (the “Content”), is provided for general educational and informational purposes only.
2.2 No Healthcare Relationship: Accessing the Website, viewing the Content, or communicating with our educators does not create a physician-patient, nurse-patient, or clinician-client relationship.
2.3 Not a Substitute for Medical Care: The Content is not intended to be, nor should it be interpreted as, a substitute for professional medical advice, diagnosis, or treatment. Medical information regarding lactation and infant health is incomplete without a direct physical examination of both the parent and the infant by a qualified healthcare provider.
2.4 Assumption of Risk: You must always seek the advice of your physician, pediatrician, or other qualified healthcare provider with any questions you may have regarding a medical condition or the health of your child. Never disregard professional medical advice or delay in seeking it because of something you have read or viewed on this Website. If you think you or your infant may have a medical emergency, call 911 or proceed to the nearest emergency room immediately. We do not endorse any specific tests, products, or procedures mentioned on the Website.
3. Account Registration and Security
To access our courses via our Learning Management System, you must register for an account.
3.1 Accurate Information: You agree to provide accurate, current, and complete information during the registration process. You warrant that you are at least 18 years of age and possess the legal capacity to form a binding contract.
3.2 Credential Sharing Prohibited: Your account is for your individual use only. You are strictly prohibited from sharing your login credentials (username and password) with any other person. Our platform utilizes concurrent login protection software; attempting to log in from multiple devices simultaneously or sharing your credentials constitutes a material breach of these Terms and will result in the immediate termination of your account without a refund.
3.3 Account Security: You are entirely responsible for maintaining the confidentiality of your password and for any and all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.
4. Intellectual Property and Limited License
4.1 Ownership: All Content, course materials, videos, text, logos, and website design are the exclusive property of or its licensors and are protected by Canadian and international copyright, trademark, and intellectual property laws.
4.2 Limited License: Upon purchase of a course, we grant you a limited, non-exclusive, non-transferable, and revocable license to access and view the course Content strictly for your personal, non-commercial use.
4.3 Prohibited Conduct: You explicitly agree that you will not:
- Copy, reproduce, modify, create derivative works from, or distribute any Content from the Website.
- Record, screen-capture, download (unless explicitly permitted via a download button), or hotlink to our videos or digital assets.
- Use the educational materials to train other professionals, conduct your own classes, or for any commercial purpose.
- Attempt to bypass, disable, or interfere with security-related features of the Website, including features that prevent or restrict the use or copying of any Content.
5. User-Generated Content and WHO Code Compliance
Our platform may feature community forums, comment sections, or group interactions where users can post information.
5.1 WHO Code Compliance: As professionals, we strictly adhere to the International Code of Marketing of Breast-milk Substitutes (the WHO Code). Consequently, you are strictly prohibited from using the Website, its forums, or any communication tools to advertise, market, promote, or idealize breast-milk substitutes (infant formula), feeding bottles, or artificial nipples. You may not post promotional coupons or links to formula manufacturing companies.
5.2 Acceptable Use: You agree not to post any content that is defamatory, libelous, offensive, indecent, harassing, or that invades the privacy or infringes upon the intellectual property rights of others.
5.3 Right of Removal: We do not pre-screen user comments, but we reserve the absolute right, in our sole discretion, to monitor, edit, or remove any user content that violates these Terms, the WHO Code, or that we deem inappropriate, without prior notice.
5.4 License to User Content: By posting comments or feedback on the Website, you grant us a non-exclusive, royalty-free, perpetual license to use, reproduce, and publish that content in connection with the operation of the Website.
6. Payment, Pricing, and Refund Policy
The following terms apply to all purchases made through the Website, constituting an Internet Agreement under the Ontario Consumer Protection Act, 2002.
6.1 Pricing: All prices listed on the Website are in Canadian Dollars (CAD). Applicable provincial and federal taxes will be calculated and added at checkout. We reserve the right to change our prices at any time.
6.2 Digital Delivery: Upon successful processing of your payment, access to the digital course materials is granted immediately via your user dashboard.
6.3 Refund Policy: Due to the immediate, consumable, and digital nature of the educational courses, all sales are final. We generally do not offer refunds, returns, or exchanges once a purchase is completed. However, if you have purchased a course in error and have not yet logged in, accessed, or viewed any course materials, you may request a refund by contacting us within 48 hours of purchase. Refund requests are evaluated based on backend system logs and are granted at our sole and absolute discretion.
7. Privacy and Data Collection
Your privacy is important to us. Our data collection and use practices are governed by the Personal Information Protection and Electronic Documents Act (PIPEDA). By using the Website, you consent to the collection, use, and disclosure of your personal information (such as your name, email address, and IP address) as described in our Privacy Policy. You acknowledge that our platform utilizes third-party software (such as LearnDash and payment processors) which may collect statistical data and server logs to facilitate the delivery of the service. We implement robust security measures, but we are not responsible for the data practices or security breaches of external third-party software providers.
8. Limitation of Liability and Disclaimer of Warranties
8.1 “As Is” Basis: To the maximum extent permitted by applicable law, the Website and all Content are provided on an “as is” and “as available” basis, without any warranties or conditions of any kind, either express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Website will be uninterrupted, error-free, or free of viruses or other harmful components.
8.2 Limitation of Damages: In no event shall, its directors, employees, instructors, or affiliates be liable for any direct, indirect, incidental, consequential, special, or exemplary damages (including but not limited to damages for personal injury, loss of profits, or data loss) arising out of or in connection with your access to, use of, or inability to use the Website or the Content, whether based on warranty, contract, tort (including negligence), or any other legal theory.
9. Indemnification
You agree to defend, indemnify, and hold harmless, its affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, damages, obligations, losses, liabilities, costs, or debt, and expenses (including reasonable legal fees) arising from: (i) your use of and access to the Website; (ii) your violation of any term of this Agreement; or (iii) your violation of any third-party right, including any copyright, property, or privacy right.
10. Governing Law and Jurisdiction
This Agreement shall be governed by, and interpreted and enforced in accordance with, the laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. You hereby explicitly consent and submit to the exclusive jurisdiction of the courts located in the Province of Ontario for the resolution of any dispute, proceeding, or legal action related to this Agreement or your use of the Website.
11. Amendments to the Terms
We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect, utilizing a banner on the Website or an email notification. Your continued use of the Website following the posting of any changes constitutes acceptance of those changes in good faith.
Contact Information: If you have any questions or concerns regarding these Terms of Service, please contact us at: I N F O @ H O P E L A C T A T I O N . C O M